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Terms of Use

Terms & Conditions

GENERAL

 We aim to excel in the quality of our produce and the service we provide. By shopping with us online you can expect high standards, just as our trade customers do.

All our goods and services comply with all the standards required by relevant legislation. When shopping with us online, a Contract of Sale is made at the time we accept your order, and the contract shall be under Indian law, irrespective of where you are. By placing your order you accept these terms and conditions.

DELIVERY

Mr. Lamb makes a charge to cover the cost of packing and delivery; this cost is calculated for you automatically, and you will see the full price before placing your order. Our Website will give relevant details.

All orders are despatched on the SAME-day of the customer placing the order. This ensures that goods are maintained in perfect condition during transit. The drivers know they are carrying perishable goods.

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The delivery shall be deemed to have been made either when the buyer accepts delivery in person, or when the driver leaves your chill-pack at the premises (in case no one is at the delivery address to receive the delivery and the payment has already been made).

Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree to a new delivery date or receive a full refund.

Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

You must inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our Website. We will replace or refund you for defective Products.

PACKAGING FOR DELIVERY

You may rest assured we have taken great care to ensure your goods arrive in best condition. Our packaging standard has been carefully designed to maintain a temperature. Your produce will be vacuum packed in a food-safe polythene pouch, then placed in a rigid polystyrene outer box, the ‘chill-pack’. In local areas only, we will deliver directly from our depot to your door in our own refrigerated vehicle, and packaging will vary from that described above.

UNFULFILLED ORDERS

Because of the nature of some of our produce and limited supply, it is possible that from time to time, we may be unable to fulfil some orders. If your order cannot be fulfilled, we will let you know as quickly as possible, normally during placing the order. In the event of us having to cancel, we will make an immediate and full refund of any amount paid.

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